It’s easy to loose that personal connection with people today given the constant high-speed pace we live in. We tend to be a race of multi-taskers who pride ourselves on being able to do more than one thing at a time, either by choice or sheer necessity. How many times have you caught yourself taking another call while a client or coworker sits in your office or waits to be helped? Ever read or written an email while talking on the phone, or listened to your iPod while working?
These things may sound harmless enough, but there may be a potential negative side effect of our quest to multi-task. We may find ourselves disconnecting with our customers. Customers want to feel as if they are being heard and understood and that you are providing them with your undivided attention. If you think about it, they aren’t unreasonable demands. If we were in their shoes, we would expect — maybe demand — the same.
In a recent article by professional speaker Craig Harrison, provides a checklist for you to judge just how well your are interacting and paying attention to your clients. See how many of these activities you can lay claim to:
- Do you greet them with genuine affection?
- Do you know and use their names? (Are you pronouncing it correctly? Not sure? Ask!)
- Are you giving them your undivided attention?
- Are you giving good and consistent eye contact?
- Are you preoccupied with a previous client, customer or call?
- Are you easily distracted?
- If the phone rings while you’re in conversation, do you let it ring through?
- Do you listen actively and intently or are you “faking” it?