Nobody enjoys having to deal with an upset or angry customer. Having someone yell or berate you would tend to raise anyone’s hackles. Successfully handling an angry customer can mean the difference between retaining that customer over the long haul or loosing them. When dealing with an irrate customer, remember: Not to take it personally. When someone is yelling at you, it’s human…
It’s not unusual today to find that many employees answer to two bosses. If not handled well, it can create a very stressful atmosphere for the employee. After all, they have to deal with two different sets of expectations, two different personalities, and two different understandings of what qualifies as “urgent” or “priority”. For the two bosses, it can also lead…
Travel expenses as they relate to business expenses are often a tough beast to master when it comes to understanding what the IRS considers to be tax deductible. Obviously, your commute to and from work is not a deductible expense, but what does qualify? For your travel to qualify as a deductible business expense per IRS guidelines, you have to…
Today, employee productivity is high on most employer agendas. Unfortunately, high productivity can often lead to employees that are overworked and stressed, which in turn can lead to burnout – another, more serious issues, in and of itself. What can you do to keep your employee productivity levels high without sacrificing the well-being of your employees? Here are a couple of suggestions:…
Choices. Choices. Choices. It’s always nice to have choices in life, but can you have too many? As a business, is it possible to offer a customer so many choices that they simply can’t choose? That’s the gist of a old direct marketing axiom which says too many choices paralyzes your prospect into complete non-action. When creating a website and particularly…
Verizon and SCORE have created a new free online training site for small-business owners. The site offers training in the use of technology for marketing, e-commerce and business efficiency through a series of workshops. The two new online courses at www.SCORE.org provide entrepreneurs with instruction for using technology and proven practices that will lead to business growth. There are additional plans to…
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